Hyundai Service & Parts Advisor Apprenticeship - Birmingham

The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

This is an exciting role with first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Duties will include:

• Ordering car parts using on-line systems
• Chasing up missing or incorrect parts with suppliers
• Packaging and returning any unused/unwanted parts
• Regular communication with mechanics
• Liaising with customers to let them know when parts have arrived
• Inbound and outbound telephone calls
• Advice and guidance of products
• Drive the department forward with external sales and to maximise sales at every opportunity
• Working to a high level of customer service at all times and remain courteous and police to customers
• Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
• Upselling and cross-selling additional products and services
• Booking in cars for MOT's and service
• Liaising with workshop vehicle technicians for updates with vehicle repair timescales
• Liaising with customers in a professional, polite and courteous manner both face to face and via the telephone
• Working to a high level of customer service at all times
  General ad hoc duties as and when required